For support & customer success teams
Record yourself resolving a ticket and Stepwright turns it into a screenshotted walkthrough you can send to a customer or publish in your help centre — no manual screenshots, no retyping.
Free plan, no credit card. Works on Windows and in the browser.
Your team answers the same handful of questions every week, writing the steps out longhand in a ticket each time.
Screenshots get pasted into replies one at a time, cropped and annotated by hand, for a walkthrough that will be needed again tomorrow.
The help centre article is out of date because updating it means someone re-taking every screenshot.
Answers that only live in closed tickets are invisible to the next agent, so newer staff escalate things that were solved months ago.
Stepwright turns a support resolution into reusable documentation by recording it. An agent solves the problem once while Stepwright captures the screen and their spoken explanation, then builds a numbered guide with a screenshot per step. Customer data can be redacted before sharing, and guides export to PDF, HTML, or Markdown for an existing help centre.
01 /04
The next time a question comes in, record yourself resolving it. Stepwright captures your screen and your voice, so a fix you were going to perform anyway becomes a reusable answer at no extra cost.
Capture your workflow on this page
Run the monthly payroll cycle
People Ops
Process a supplier invoice
Finance
02 /04
Say the caveats out loud — which plan this applies to, what to check first, when to escalate instead. Your narration becomes step context, so the guide answers the follow-up question the customer was about to ask.
Refund request
Ticket #48219 · Pro plan
£129.00
03 /04
Guides are private by default. On paid tiers, redact account numbers, email addresses, and other customer data in the screenshots before the guide goes anywhere near an external reader.
Redacted before sharing
24 fields
04 /04
Share the guide with a link, or export to PDF, HTML, or Markdown to drop into your help centre or knowledge base. When the product UI changes, record just the screens that moved rather than re-shooting every screenshot by hand.
The walkthrough you would have typed into a ticket becomes a guide you can send to the next twenty people who ask the same thing.
Every step gets its own screenshot with the click target highlighted automatically, instead of an agent cropping and annotating images by hand.
Recorded resolutions turn one agent's knowledge into something the whole team can follow, so newer staff stop escalating problems that were already solved.
Private by default, encrypted in transit and at rest, with redaction on paid tiers so account details never travel with a guide you send outward.
Re-record only the screens a UI change touched, and keeping support content current stops being a project.
The Teams plan starts with fifty free viewers alongside five editors, so guides can reach a wide audience without buying everyone an authoring licence.
Yes. Guides are private by default and you choose who can see each one, so sharing is a deliberate act rather than the default. Before sending anything externally, use redaction on a paid tier to blur account numbers, names, and other customer data in the screenshots.
It does not have to. Export any guide to PDF, HTML, or Markdown and publish it inside the help centre or knowledge base you already run. Stepwright's job is producing and maintaining the walkthrough; where it lives is up to you.
For workflows that happen in the browser, yes — the Stepwright browser extension works on Mac. The full desktop recorder, which also captures native applications and remote sessions, is Windows only today.
The Teams plan starts with five editors and fifty free viewers, and both can be topped up. Editors record and publish guides; viewers read and follow them without needing a paid authoring seat, which is usually the right split for a support team with a wider audience.
Record one process and watch it become a shareable step-by-step guide. No writing, and the free plan needs no credit card.